(AAA-AAAAAAA-AAAAAAAA) Your Immediate Response Required: Charge Dispute Inquiry
Greetings from Amazon Payments.
We are writing to let you know that the credit card issuer has contacted us on behalf of the buyer of the transaction listed below because the buyer states that he or she received merchandise that was not as described. Please request credit be issued to the buyer or explain why credit is not due.
Order date: 注文日 Order number: 注文番号 Items Purchased: 1 of (商品名) for 商品価格
Shipping Address:
顧客名 顧客住所
The easiest and quickest way to respond to this chargeback is to use online Chargeback forms. By doing so, you will help resolve this issue faster for both you and your buyer.
Please do not reply to this e-mail if you use the online Chargeback forms.
——————————————————– Here are instructions on how to represent your case:
* Go to your Seller Account by typing the following web address into your browser’s address bar: www.amazon.com/sc-chargebacks
* Sign in when prompted.
* Click “Represent your case” for action-required Chargebacks and follow the instructions. ——————————————————–
If you do not use the online forms, then you must reply to this e-mail requesting that credit be issued to the buyer or explaining why the credit is not due.
Please note that failure to respond to this inquiry within seven (7) days of this e-mail with sufficient information, we may debit your Amazon Payments account up to the amount of the transaction.
We appreciate your cooperation in helping resolve this matter and look forward to receiving your reply.
The buyer (顧客名) has been asking me to repay the payment many times.
顧客名 said that the contents of the package I sent were empty (You can check this by exchanging messages with me and 顧客名.).
The product was in the package when I shipped it. The weight of goods is recorded in Japanese mail, and passes the customs of the United States. It is hard to think that the package is empty.
In addition, the package is sent by EMS, which is Japanese business mail.
So I asked 顧客名 to take a picture of the condition of the package upon arrival and send it to me, but there was no response and he immediately applied for a refund to Amazon.
I also tell 顧客名 to report to USPS a package damage report and submit a survey application.
He and I continued to exchange messages, but he just told me to refund him, and I did not receive a decent response.
I have a distrust of his response.
There are cases of Brazil’s vicious purchaser who removes the package, requests a refund for the price and resells it.
If 顧客名 does not submit a package damage report and investigation application to USPS, refunds will not be accepted.
It is because I can not receive compensation from Japan Post if I do not receive the baggage survey results.
Also, when 顧客名 submits a survey application to the USPS, please tell him to report to me. At the same time, I also need to submit a survey application to Japan Post.
コメント